Refund policy

Since every order is individually customized for each customer, I am unable to provide refunds or exchanges. After the item is purchased, I am unable to accept cancellations.  Changes cannot be made to your order after placing it.  Please know this before you checkout.  If you are unsure about sizing or style, reach out to me, as I can help before you make your decision. 

I am unable to provide exchanges or refunds. Since some of my shoes are rare and hard to find, some of the shoes might not have the box or the lid, the box might have flaws or damage, or the paper inserts might be missing. Prior to processing an order, I try to reach out to my customers to let them know about it as a curtesy.

Most of my listings contain sizing recommendations.  If you have any questions about sizing, please read the item description before placing an order. In order to prevent any sizing issues or misunderstandings, please try to email or DM me personally to make sure the size is accurate before the order is placed. 

After the order has been shipped, a shipping email will be sent directly to you via email with the tracking number. When the item has been delivered, I am not responsible for what happens after delivery. Buyer should be responsible and prepare for a package being delivered.

International Orders

If you are an international customer and are located outside of the United States, please note that all customs fees, import fees, duties, and other charges imposed by your country are the sole responsibility of the buyer.

The shipping cost charged at checkout is separate from and does not include any customs fees, import fees, or duties that may be assessed by your country. These charges are determined by your local customs authorities and are not affiliated with our shipping costs.

Please understand that this website and business are based in the United States, and all shoe sizes listed on our website are US sizes. Sizes do not automatically convert to international sizing.

Before placing your order, it is the buyer’s responsibility to check the tag inside their shoes and confirm the US size to ensure the correct size is selected at checkout.

By placing an international order, you acknowledge and accept responsibility for any applicable customs fees, import duties, and size selection.